Use of apps and online platforms in waste disposal logistics

The notification of the waste disposal company by telephone for emptying or changing the waste container is often realised via mobile phone app systems. The waste disposal company automatically accepts the order and schedules it for the next suitable tour. The customer is automatically informed by email about the emptying or changing date. Initial pilot tests with image recognition processes check the quality of recyclables separation during the emptying process.

By chipping the containers, it is possible to give the user of the container direct feedback on the separation quality. Online platforms are also becoming increasingly established so that customers can order services around the clock (24/7). In this context, companies are increasingly using (mobile) digital online order management systems, among other things to be able to process orders flexibly at short notice.